Documentation

Learn how to get the most out of Dispatchy.

Getting Started

Welcome to Dispatchy! Our platform is designed to make bulk emailing and automations fast, reliable, and straightforward for you.

Workspace

Every account is built around a central Workspace. Here you can manage your subscription, your subscriber limits (500 on the free plan), and your team members.

Verified Sender Domain

To ensure high deliverability, it is essential to use your own verified domain for sending. You can configure this in the Settings menu using the AWS SES integration.

Important Tip: During testing (Sandbox mode), you can only send emails to addresses you have previously verified. To enable bulk sending to any address, your account must pass the approval process.

Importing Lists

You can easily bring over your existing subscribers from other systems (e.g., Mailchimp, ActiveCampaign) by uploading a simple CSV file. Go to the Subscribers menu on the Dashboard and click Import.

CSV File Structure

The system automatically detects columns, but for a smooth import, we recommend following this format:

email,firstName,lastName,company
test@example.com,John,Doe,Tech LLC
hello@dispatchy.com,Anna,Smith,Design Studio
  • Required Column: The file must contain a column with email addresses. You can manually map this during the import process.
  • Custom Fields (Metadata): All other columns (e.g., name, city) are automatically saved into the subscriber's custom metadata.
  • Duplicate Handling: If an email address already exists in your list, the system intelligently recognizes it and will not create duplicates.
Limitations: The maximum file size for CSV imports is 5 MB, which allows for roughly 50,000 subscribers to be loaded at once. Please split your file if you need to import more.

Sending Campaigns

Sending newsletters has never been easier. Create beautiful, responsive emails with our built-in visual editor.

1. Visual Editor (Drag & Drop)

No programming (HTML/CSS) knowledge is required. With our built-in Tiptap-based editor, you can easily format text, insert images, and use personalized variables (Merge Tags).

Personalization Tip: Use the {{firstName}} tag in your email, and the system will automatically substitute the subscriber's first name upon sending!

2. Selecting an Audience

You can send a campaign to a specific List or a dynamic Segment. Segments allow you to set logical rules (e.g., "Only active, English-speaking subscribers").

3. Secure and Scalable Delivery

Delivery happens in the background (Background Worker) using batch processing. This ensures stability even when sending tens of thousands of emails. Dispatchy automatically appends the required unsubscribe link at the bottom of every email in compliance with anti-spam regulations.

Building Automations

Save time by automating your communication. Build custom workflows on a visual canvas that run in the background for you.

Triggers

A workflow can start when someone subscribes to a list, opens an email, or when a custom API call is received.

Delays

Time your steps! Wait 2 days after a subscription before sending the next welcome email in the sequence.

Conditions

Branch your workflow depending on whether the user clicked a link, or based on their subscriber properties.

Example "Welcome Series" automation:
1. New subscriber joins the "Main List".
2. Immediately: Send "Thanks for subscribing!" email.
3. Delay: Wait 3 days.
4. Action: Send "Check out our best products" email.